Privacy policy

Last updated: 19 June 2025

At Raahate, your privacy and trust matter deeply to us. We are committed to protecting your personal information and ensuring a safe and secure shopping experience across all our platforms. This Privacy Policy explains how we collect, use, and protect your data when you visit or shop from Raahate, a clothing brand operating solely within Pakistan.

1. Who We Are

Raahate is a Pakistan-based clothing brand dedicated to creating clothing that allows you to breathe freely and move naturally. Our mission is to offer comfort and elegance through every piece we design. As part of our promise to you, we handle your personal information with transparency and care.

2. What Information We Collect

We may collect the following information when you interact with us:

  • Personal Details: Name, mobile number, email, address, billing info
  • Order Details: Items purchased, delivery instructions, return info
  • Device Data: IP address, browser type, pages visited
  • Communication History: Messages or queries sent through email or social media

3. How We Use Your Information

We use your information only for:

  • Fulfilling and delivering your orders within Pakistan
  • Sending you order confirmations and shipping updates
  • Providing support for exchanges or returns
  • Improving our products and shopping experience
  • Sending you promotions (only if you opt-in)

4. Sharing Information

We do not sell or rent your data. We only share it with:

  • Our delivery partners (e.g., TCS, Leopards)
  • Payment gateways (for secure transactions)
  • Website support and analytics services

5. Cookies and Analytics

We use cookies to help remember your cart, understand your preferences, and improve our website. You can manage cookies through your browser settings.

6. Data Retention

We retain your data only as long as necessary for:

  • Order records (as required by law)
  • Marketing (only with your consent)
  • You can request deletion of your data anytime after your order is completed

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct or update your details
  • Unsubscribe from promotional messages
  • Request deletion of your data

8. Data Security

We protect your information using SSL encryption and secure servers. Access to customer data is restricted to authorized team members only.

9. Children’s Privacy

We do not knowingly collect data from individuals under 13 years of age. If such data is unintentionally collected, it will be deleted promptly upon request.

10. Policy Updates

We may occasionally update this Privacy Policy. Major changes will be posted on this page with a new “last updated” date.

11. Contact Us

If you have any questions or would like to request changes to your data, please contact us:

  • Email: raahatebrand@gmail.com
  • Phone: 0304-6516000
  • Social: @raahate.pk on Instagram / Facebook

Thank you for trusting Raahate.

Breathe. Move. Raahate.